Terms and Conditions

Colliers Wood Man and Van Service Terms and Conditions

These Terms and Conditions set out the basis upon which Colliers Wood Man and Van provides man and van, removals and related services within the United Kingdom. By making a booking, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any service.

1. Definitions

In these Terms and Conditions, the following definitions apply:

1.1 Company means Colliers Wood Man and Van, the provider of man and van and removal services.

1.2 Customer or you means the individual, partnership, company or organisation requesting the services of the Company.

1.3 Services means any man and van, removal, collection, delivery, loading, unloading, transportation, or related services provided by the Company.

1.4 Goods means any items, belongings, furniture, equipment, boxes or property transported or handled by the Company on behalf of the Customer.

1.5 Service Area means the local and wider regions in which the Company chooses to operate from time to time within the United Kingdom.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial customers. This may include local moves, part-loads, small office relocations, furniture transport, and other related services as agreed at the time of booking.

2.2 The precise scope of the Services, including the number of staff, vehicle size, estimated duration and specific tasks, will be agreed during the booking process based on the information you provide.

2.3 The Company reserves the right to refuse to move any item that, in its reasonable opinion, may pose a health and safety risk, is prohibited by law, is unsuitable for transport, or is not properly prepared or packaged.

3. Booking Process

3.1 All bookings are subject to availability and are not confirmed until the Company has issued a booking confirmation and, where applicable, received any required deposit or prepayment.

3.2 You must provide accurate and complete information at the time of booking, including:

(a) full collection and delivery addresses;

(b) details of property access, such as floor levels, lifts, parking restrictions and distances to the door;

(c) an honest and reasonable estimate of the volume, nature and any special requirements relating to the Goods;

(d) any time restrictions, building regulations or other constraints that may affect the Services.

3.3 The quoted price and time estimate are based on the information you provide. If the actual requirements differ from those stated at the time of booking, the Company may adjust the price, extend the time required, or, in extreme cases, decline to complete the work.

3.4 The Customer must ensure that appropriate parking arrangements are made for the Company vehicle at both collection and delivery addresses. Any parking charges, fines or penalties incurred due to inadequate arrangements or instructions may be added to the final invoice.

4. Pricing and Quotations

4.1 Quotations may be provided on an hourly rate or a fixed-fee basis. The quotation will specify which basis applies and what is included.

4.2 Unless otherwise stated, quotations do not include packing materials, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or disposal of unwanted items.

4.3 Quotations are valid for a limited period as stated by the Company. The Company may revise a quotation if:

(a) the Customer changes the date, time, addresses, access arrangements or scope of work;

(b) the volume or nature of the Goods differs substantially from that originally stated;

(c) external factors outside the Company’s control significantly affect the cost of providing the Services.

5. Payments

5.1 The Company may require full or partial payment in advance, or a deposit to secure your booking. Any such requirement will be communicated during the booking process.

5.2 Unless otherwise agreed in writing, payment is due on or before completion of the Services. The Company may refuse to unload Goods or complete delivery until payment has been received in full.

5.3 The Company accepts the payment methods it chooses to offer from time to time. You are responsible for ensuring that cleared funds are available.

5.4 If payment is not received when due, the Company reserves the right to charge interest on overdue amounts at a reasonable rate and to recover any reasonable costs incurred in pursuing late payment.

6. Cancellations and Amendments

6.1 If you need to cancel or amend your booking, you must notify the Company as soon as possible.

6.2 The following cancellation terms will normally apply, unless otherwise stated in your booking confirmation:

(a) Cancellation more than 7 days before the agreed start time: any deposit may be refunded or transferred at the Company’s discretion.

(b) Cancellation between 7 days and 48 hours before the agreed start time: the Company may retain part or all of any deposit to cover lost booking opportunities and administrative costs.

(c) Cancellation within 48 hours of the agreed start time or failure to be present when the team arrives: the Company may charge a cancellation fee up to the full estimated cost of the booking.

6.3 If you request changes to the date, time or scope of the Services, the Company will attempt to accommodate your request, subject to availability. Changes may result in an adjusted price.

6.4 The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, road closures, vehicle breakdowns, accidents, illness, or safety concerns. In such cases, the Company will seek to rearrange the booking at a mutually convenient time. The Company will not be liable for any consequential losses arising from such cancellations or delays.

7. Customer Responsibilities

7.1 You are responsible for ensuring that:

(a) all Goods are properly packed and secured, unless you have arranged packing services with the Company;

(b) any fragile or high-value items are clearly identified and appropriately protected;

(c) any items requiring dismantling or disconnection are prepared in advance, unless agreed otherwise;

(d) the property is accessible and safe for the Company’s staff to carry out the Services.

7.2 You must be present, or ensure that an authorised representative is present, at both collection and delivery addresses to supervise the move, confirm instructions and check that all Goods are loaded and unloaded correctly.

7.3 The Company is not responsible for checking that all items have been collected from the premises. You should carry out a final inspection before leaving the property.

8. Excluded Items

8.1 The Company will not transport any items that are illegal, dangerous, explosive, inflammable, perishable, or otherwise unsuitable for normal transport. This includes, without limitation, firearms, ammunition, drugs, chemicals, gas cylinders, and certain batteries.

8.2 The Company should be notified in advance of any items of exceptional value, including but not limited to jewellery, precious metals, artworks, antiques, collections, important documents or electronic equipment of high value. The Company may require such items to be carried by the Customer or may decline to move them.

9. Liability and Insurance

9.1 The Company will take reasonable care in handling, loading, transporting and unloading your Goods. However, the Company’s liability is limited as set out in this section.

9.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable amount per item or per consignment, subject to any applicable insurance policy held by the Company.

9.3 The Company is not liable for:

(a) loss or damage arising from inaccurate or incomplete information provided by the Customer;

(b) loss or damage to Goods not packed by the Company, where poor or inadequate packing is a contributing factor;

(c) pre-existing damage, wear and tear, or inherent defects in the Goods;

(d) damage to furniture or goods that require dismantling or reassembly, where this was not carried out by the Company or was carried out against the Company’s advice;

(e) loss of profit, consequential or indirect losses, however caused;

(f) delays caused by traffic, weather, road closures, mechanical issues, or other circumstances beyond the Company’s reasonable control.

9.4 The Customer is responsible for arranging any additional insurance cover they consider necessary for their Goods during the move.

9.5 Any claim for loss or damage must be notified to the Company in writing as soon as reasonably possible, and in any event within 7 days of completion of the Services. The Customer must provide evidence of the loss or damage and allow the Company a reasonable opportunity to inspect the Goods and, where relevant, the premises.

10. Property Damage

10.1 The Company will take reasonable care to avoid damage to property while carrying out the Services. However, the Customer should protect floors, walls, doorways and other vulnerable areas where necessary.

10.2 The Company is not liable for damage to property where access is restricted or where items are required to be moved through awkward spaces, unless such damage results from the Company’s negligence. In such situations, the Company may suggest an alternative approach, and if the Customer insists on proceeding, this may be at the Customer’s own risk.

11. Waste Regulations and Disposal

11.1 The Company operates in accordance with relevant UK waste and environmental regulations. It will not dispose of waste unlawfully and will only transport waste materials in compliance with applicable rules.

11.2 The Services do not automatically include disposal of unwanted items, rubbish or waste. Any clearance or disposal service must be agreed in advance and may incur additional charges.

11.3 The Customer must not ask the Company to dispose of items in a manner that contravenes UK waste regulations or local policies. The Company reserves the right to refuse any such request.

11.4 Where the Company agrees to remove items for disposal or recycling, it will use appropriate facilities as far as reasonably practicable. The Customer remains responsible for ensuring that any items to be disposed of do not include hazardous or prohibited materials.

12. Delays and Waiting Time

12.1 The Company will use reasonable efforts to arrive at the agreed time, but arrival and completion times are estimates only and not guaranteed.

12.2 If the Company is delayed due to circumstances within the Customer’s control, including but not limited to lack of access, waiting for keys, or incomplete preparation, the Company may charge for waiting time at the applicable hourly rate.

13. Complaints and Disputes

13.1 If you are dissatisfied with any aspect of the Services, you should raise the matter with the Company as soon as possible so that it has an opportunity to address your concerns.

13.2 The Company will review any complaint in a fair and reasonable manner and may request additional information or evidence. The Company will aim to respond within a reasonable time frame.

14. Data Protection and Privacy

14.1 The Company may collect and process personal information about you for the purpose of managing bookings, providing Services, processing payments and handling queries or complaints.

14.2 The Company will take reasonable steps to protect your personal information and will not sell or disclose it to third parties except as required to provide the Services, comply with legal obligations, or with your consent.

15. Variation of Terms

15.1 The Company reserves the right to amend these Terms and Conditions from time to time. Any updated terms will apply to new bookings made after the date of publication.

15.2 The terms in force at the time of your booking will normally apply to that booking, unless a change is required by law or regulation.

16. Severability

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the provision of Services by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Colliers Wood Man and Van, you acknowledge that you have read, understood and agree to these Terms and Conditions.