Terms and Conditions for Collierswood Man And Van Services
These terms and conditions set out the basis on which Collierswood Man And Van provides removals, transport, collection, delivery, loading, unloading, and related man and van services to customers in the UK. By making a booking, confirming a job, or allowing our team to begin work, you agree to be bound by these terms. If you are booking on behalf of another person, you confirm that you have authority to accept these terms for them as well. These terms apply to domestic and small commercial work unless otherwise agreed in writing.
In these terms, references to “we”, “us”, and “our” mean Collierswood Man And Van, and references to “you” and “your” mean the customer, sender, receiver, or any person acting on the customer’s behalf. These conditions are designed to make the booking process clear, define what is included in the service, and explain the responsibilities of both parties. They also address payment, cancellations, liability, waste handling, and the legal framework that governs the service.
Our service may include one or more of the following: moving household items, transporting office equipment, collecting or delivering furniture, assisting with loading or unloading, and carrying out disposal or clearance work where permitted. The precise scope of each job is based on the booking details, access conditions, and any special instructions provided before the service begins. Any changes to the scope after booking may affect timing, price, and resource requirements.
Booking process begins when you provide us with details of the job, including the pickup and delivery locations, the type and approximate volume of items, any stairs or access restrictions, and the preferred date or time. We may ask for photographs or additional information to help assess the work accurately. A booking is not confirmed until we have accepted it and, where required, received a deposit or written confirmation from you.
We aim to provide a fair and transparent estimate based on the information supplied. Any quote or estimate is valid only for the period stated, or if no period is stated, for a reasonable time after issue. If the job details change before the agreed date, we may revise the quotation accordingly. This includes, without limitation, changes in item count, distance, access, parking, waiting time, or the need for extra helpers or larger vehicles.
You are responsible for ensuring that all details given at the time of booking are accurate and complete. If an item is unusually heavy, fragile, hazardous, oversized, or difficult to access, you must tell us in advance. Where such information is not disclosed, we may refuse to carry the item, adjust the service, or apply additional charges if the work can still safely proceed. Clear and honest communication helps avoid delay and dispute.
Our team will use reasonable care and skill in performing the service, but the success of a move often depends on information and access provided by the customer. You must ensure that the pickup and delivery locations are ready for the service, that pathways are clear, and that parking or loading arrangements are available where necessary. If permits, permission, or building access controls are needed, it is your responsibility to arrange them unless we have expressly agreed otherwise.
Payments must be made in accordance with the quotation, invoice, or agreed booking terms. We may require a deposit to secure the booking, and the balance may be due before, during, or immediately after completion depending on the arrangement. Accepted payment methods may include bank transfer, card payment, or cash, subject to confirmation at the time of booking. If payment is due on completion, you must ensure that funds are available without delay.
If payment is not received when due, we reserve the right to suspend the service, retain goods where lawful and appropriate, recover reasonable costs associated with non-payment, and charge interest on overdue sums in accordance with applicable UK law. Any bank charges, failed payment fees, or debt recovery costs reasonably incurred by us as a result of your breach may also be passed on to you. Pricing is normally based on the agreed service description, not on assumptions made after booking.
Additional charges may apply where the job takes longer than expected, access is more difficult than described, there are extra items, or the agreed waiting time is exceeded. Where possible, we will inform you of such changes before work continues. If you ask us to carry out work outside the original scope, we may treat that as a variation to the contract and charge accordingly. Any revised fee will be based on the nature of the extra work and the resources required.
Cancellations and rescheduling are permitted subject to notice and the circumstances of the booking. If you need to cancel or move the date, you should tell us as soon as possible. We may allow reasonable changes without charge if sufficient notice is given, but if a vehicle, staff, or time slot has been reserved, a cancellation fee may apply. The amount of any fee may depend on how much notice you give and whether preparatory costs have already been incurred.
If you cancel at very short notice, fail to be present, or are not ready for collection or delivery at the agreed time, we may charge for wasted time, travel, or any non-refundable costs already incurred. We may also treat the booking as cancelled by you if repeated attempts to contact you fail and the job cannot reasonably proceed. Where a deposit has been paid, it may be retained in full or in part to reflect administration and lost availability, subject to any rights you may have under consumer law.
Liability for loss or damage is limited to the extent permitted by law. We will take reasonable care of your items, but we are not liable for damage arising from inherent weakness, poor packing, pre-existing defects, or the customer’s failure to provide accurate information. You are responsible for ensuring that fragile items are properly packed and that valuable goods are declared in advance if special handling is needed. Where we agree to move items, we may decline to handle goods that are unsafe, prohibited, or unsuitable for transport.
We will not be liable for indirect or consequential losses, including loss of profit, business interruption, or loss of opportunity, unless such liability cannot be excluded by law. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If a claim is made, you must notify us promptly and provide reasonable evidence of the damage or loss.
Our liability, where established, may be limited to the repair cost, replacement value, or fair market value of the affected item, whichever is lower and appropriate in the circumstances. We may also require proof of ownership, purchase value, age, and condition before considering any claim. Any claim must be made within a reasonable time after the service, and in any event promptly enough to allow us to inspect the goods or investigate the issue.
Waste regulations apply to any clearance, disposal, or removal work undertaken by us. We operate in accordance with applicable UK waste laws and expect customers to disclose the nature of any waste before booking. We do not knowingly transport hazardous waste, illegal items, or materials that require specialist licensing unless we have expressly agreed, are legally permitted to do so, and have the correct arrangements in place. This includes items that may be contaminated, unsafe, or restricted by law.
When waste is collected, you must ensure that it is presented honestly and that no prohibited items are mixed in without prior agreement. If items are described as waste but are in fact reusable goods, or if waste includes electricals, refrigerants, chemicals, or other regulated materials, additional handling requirements may apply. We may refuse any load that could breach environmental or transport regulations. You agree to cooperate with any lawful checks or documentation reasonably required for compliance.
Where applicable, ownership of waste passes to us only once we have lawfully accepted it for transport or disposal. You confirm that you have the right to dispose of the items and that they are not stolen, disputed, or subject to third-party rights. If incorrect information causes us to breach waste law, transport rules, or site restrictions, you may be responsible for all resulting losses, fines, clean-up costs, and reasonable legal expenses, to the extent permitted by law.
Customers must ensure that items handed over for transport are suitable for the agreed service and that any special instructions are provided before loading begins. We may refuse to move items that are unsafe to carry, inadequately packaged, excessively heavy for the access route, or likely to cause damage to property, vehicles, or persons. Our team may stop work if continuing would be unsafe, unlawful, or materially different from what was agreed at booking.
You are responsible for securing pets, children, and personal belongings during the service. We are not responsible for the loss of loose cash, jewellery, passports, or other high-value personal effects unless we have expressly agreed in writing to take custody of them. We recommend that such items remain with you whenever practical. If we assist with dismantling, reassembly, or placement, this is done on a reasonable-efforts basis unless a specific written arrangement states otherwise.
Any estimate of time is given in good faith, but completion times are not guaranteed because travel conditions, access issues, and operational delays may affect the job. If delays occur beyond our control, we will try to keep you informed. We may also subcontract or assign all or part of the service to suitably qualified personnel while remaining responsible for performance under these terms. Such arrangements do not affect your rights under consumer law.
The contract between you and us is governed by the laws of England and Wales, unless mandatory consumer rules provide otherwise. Any dispute arising from or connected with these terms, the booking, or the service shall be subject to the jurisdiction of the courts of England and Wales. If you live in Scotland or Northern Ireland, your statutory rights under local consumer law are not affected where those rights apply.
We may update these terms from time to time to reflect changes in the law, our business practices, or the scope of services offered. The version in force at the time of your booking will usually apply to that booking unless a change is required by law. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. Nothing in these terms affects your non-excludable rights as a consumer.
By using Collierswood Man And Van services, you confirm that you have read, understood, and agreed to these terms and conditions. These terms form the complete agreement between the parties in relation to the booked service, replacing any previous discussions or representations unless expressly included in writing. If you have any special requirements, they must be agreed before the job starts so that we can assess whether they are feasible and lawful.
We may exercise discretion in the interests of fairness, but any indulgence or waiver on one occasion does not mean we will do so in the future. Failure by either party to enforce a right immediately does not waive that right. No one other than the customer and Collierswood Man And Van has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly stated otherwise. These terms are intended to be practical, lawful, and clear for everyday man and van service bookings.